Patient Rights & Responsibilities

 

Point of Cure Acupuncture and Electromedicine (POC) is committed to providing quality health care. In accordance with the Florida Statute 381.026., we present the following Patient Rights and Responsibilities:

 

As a patient, you have a right to:

 

• Receive competent and respectful health care.

• Have equal access to services, regardless of race, creed, national origin, religion, age, disability, other protected category, or source of payment.

• Receive care taking into consideration your spiritual and cultural beliefs, personal and ethical values and educational needs.

• Have your symptoms taken seriously.

• Receive adequate assessment and treatment of pain.

• Be treated with respect, consideration, and dignity.

• Expect a safe environment free of neglect, exploitation, or abuse.

• Be seen in a timely manner.

• Have your family and/or support individual(s) involved in care, treatment, and services when appropriate.

• Select another person to make health care decisions in the event you are unable to do so.

• Know the name, role and qualifications of your health care provider.

• Know what patient support services are available, including language interpretation and translation for non-English speakers.

• Receive adequate information necessary to make an informed decision about any treatment or procedure, except as limited in an emergency.

• Give or withhold informed consent before starting a procedure or treatment.

• Refuse treatment and to be advised of the alternatives and consequences of your decisions.

• Withhold consent to have your images, films or other recordings used for purposes other than your care.

• Have your health care information and all communications kept confidential.

• Review your medical record and approve or refuse (with some limitations) the release or disclosure of its contents to any health care practitioner and/or facility.

• Request that your provider not make notes in the chart pertaining to sensitive matters.

• Receive complete, current and easy to understand information regarding your diagnosis, treatment options and, and follow-up care.

• Participate actively in decisions about your healthcare.

• Receive a prompt and reasonable response to questions and requests.

• Know what medications or treatments are prescribed, why, expected outcome, and side effects.

• Be informed of unexpected outcomes related to care.

• Know, in advance of treatment, whether Medicare assignment is accepted.

• Receive on request a reasonable estimate of charges for medical care (prior to treatment).

• Receive a reasonably clear and understandable itemized bill (after treatment) and have the charges explained.

• Obtain a second medical opinion from the clinician of your choice, at your expense.

• Receive information about the methods available to file a complaint or grievance regarding your care and know that you will not be retaliated against for filing such grievance.

• Know what rules and regulations apply to your conduct.

• Receive a copy of this Bill of Rights at any time.

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As a patient, you have the responsibility to:

 

• Provide correct and complete name, address, telephone and emergency contact information.

• Provide us with current and complete insurance information, including any secondary insurance, each time you see us.

• Provide complete and accurate information concerning your health including current and past illnesses, diagnostic tests, health care providers and treatments.

• Sign a “Release of Information” form so we can obtain your old medical records.

• Tell us about all prescription medications, supplements, or over-the-counter medications you take.

• Timely report changes in your condition or reactions to medications or treatment

• Ask your clinician questions about your illness, treatment plan or medication instructions.

• Follow the treatment plan that was agreed on and accept responsibility if you refuse treatment or do not follow our instructions.

• Comply with referrals to specialists and diagnostic facilities.

• Keep follow-up appointments and notify us if you are unable to keep them.

• Meet your financial obligations promptly.

• Follow our rules and regulations affecting patient care and conduct.

• Treat the staff and other patients in a courteous and respectful manner.

• Advise us immediately of any dissatisfaction you have regarding your care.

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Effective 02/15/2024